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Economic Development Quarterly
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Developing Performance Metrics for Science and Technology Programs: The Case of the Manufacturing Extension Partnership Program

Kenneth P. Voytek

Goodwill Industries International, Inc.

Karen L. Lellock

National Institute of Standards and Technology Program Office

Mark A. Schmit

National Institute of Standards and Technology

This article examines the development, implications, and limitations of a series of performance measures to gauge the success of individual Manufacturing Extension Partnership (MEP) centers. The measures represent a shift in how MEP judges and evaluates center performance and a challenge in terms of how they are used, how they are interpreted, and how they are limited. The MEPis an important example of innovative public programs and consists of a public-private, performance-based partnership that seeks to improve the productivity, competitiveness, and technological capabilities of America’s manufacturers, particularly small firms. The article makes two important contributions: (a) a comprehensive performance-management approach can be developed with a focus on program outcomes that are linked to long-term impacts and are not just stand-alone process measures or stand-alone outcome measures and (b) it is possible to develop valid and reliable measures for technology-focused economic development programs that can be used to report on and manage performance.

Key Words: performance measurement • evaluation • manufacturing • technologybased economic development

Economic Development Quarterly, Vol. 18, No. 2, 174-185 (2004)
DOI: 10.1177/0891242404263631
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